The Whitney Electric Fireplace Media Console I Napoleon I NEFP24-0516GRW

Order Confirmation

Once you place your order, you will receive an order confirmation from us. This email will confirm your order has been received and your credit card was approved for purchase.

Order Cancellation

Orders may be cancelled up to 48 hours after you've placed your order for a full refund. After 48 hours, any shipping charges incurred and a 15% restocking fee will apply. Please see further details below under "Returns".

Shipping

Shipping Time: Please allow up to 14 days for your item(s) to be processed and shipped once your item(s) has been ordered.

Delivery Time - Please allow up to 5 business days for your item(s) to be delivered once it has been shipped.

LTL Freight with Liftgate Delivery - This service means that your item(s) will ship securely packed on a pallet by LTL(Less than Truckload) freight. A liftgate will be used to place the item(s) curbside on your property (end of driveway). The truck driver will not unpack and/or assist with final placement or installation of the item(s) once it's off the truck.

Please make arrangements for any kind of assistance you might need at the time of delivery. The freight carrier will call you in advance to arrange a date and time for delivery. All orders are noted for residential delivery. An adult must be available to sign for the item(s) at the time of delivery.

Damaged Deliveries

Please be aware that damage to your item(s), although rare, may occur during shipment. In the event this happens, please contact us immediately and follow the instructions below. Your claim of damage must be reported to us within 24 hours of documented delivery.

• Upon delivery, it is very important to inspect your package for any potential damage that may have occurred while in transit. You are responsible to check the exterior of the box for any visible damage.
• If there is visible damage to the outside box, you need to REFUSE the delivery. Write "Damaged" along with a description of the damage on the driver’s proof of delivery (POD) paperwork, take pictures of the exterior damage and then contact us immediately. This will help when filing an insurance claim in case there is actual damage.
• If the driver does not wait for you to inspect your delivered item(s), please write "Driver Refused Inspection" on the POD.
• If you sign for the delivery without notating the visible damage, the freight company is no longer responsible for the damage and we will not be able to replace the damaged item(s) at no cost to you.
• If you find that your item(s) is damaged once you open and remove it from the box, please call us immediately or within 24 hours of documented delivery at the latest.
• You can call us at 800-975-4022 or contact us by email at support@theblissfulplace.com to report any issues or damaged items.

Returns

All items are eligible for return within 30 days of documented delivery for a refund. All returns must be approved in advance and issued a return merchandise authorization number (RMA#).

Contact our customer service department at support@theblissfulplace.com or call us at 800-975-4022 to obtain a return merchandise authorization number (RMA#).

On a return, the customer is responsible for all shipping charges-the original shipping charges to the customer and the return shipping charges.

The original shipping charge is non-refundable. You will be charged the actual shipping charges that we incurred to ship the item(s) to you, even if you received Free Shipping. Returns are also subject to a 15% restocking fee.

On an approved return, the product must be returned in the original, unopened packaging in a condition to be put directly on the shelf to resell. If it is not, we will make a determination if we can accept the return and what it will cost to get it back into a sellable condition.

If accepted, that amount will be deducted from the credit. If the product is returned damaged or not sellable, credit will be denied.

If a manufacturer error is the reason for return, the restocking fee and shipping charges will be waived and/or credited.

Please refer to the "Return Policy & Process" section here for further details on how to return your item(s).

At The Blissful Place, we are passionate about our products and stand behind them. We want to make sure you are 100% satisfied and happy purchasing from our store. So, if you find an identical product from The Blissful Place at another online web store or local retailer for a lower price, we will happily match that price.

Our price-matching offer is valid for 30 days after your date of purchase at theblissfulplace.com.

To receive your price-match, please call Customer Service at 800-975-4022, Monday through Friday, 9 a.m. – 5 p.m. Eastern Standard Time. Please have the following information available when you call: the brand and model number of the product along with the name of the competitor’s website showing the lower priced product. You can also email us at support@theblissfulplace.com

Eligibility for Our Price Match Guarantee

• You must first purchase the item from our store before requesting a price match.
• The Product must be brand new and identical to the one we are selling on theblissfulplace.com, down to the same color, style, size and model number.
• The Product must be in stock at the competitor and available for delivery at the time of your price match request.
• The lower price you’ve found on a product must be from an authorized dealer’s website in order for the price match to be honored and the dealer must not be in violation of MAP (Minimum Advertised Pricing) policy.
• We will only price match the list price (prices including a coupon, discount code or instant rebate will not be matched). Taxes, shipping and handling costs will be included when calculating the price difference.
• The product can’t be part of a special promotion, closeout, clearance sale, or bundled purchase.
• We don’t honor price matching for membership sites (ie Costco, BJ’s, Sam’s Club), auction sites (ie Ebay or Craigslist), Discount Stores (ie Overstock) or stores located outside the United States.
• Low prices based on typographical mistakes are excluded.
• We need proof of the competitor's lower price on a product. You can call us at 800-975-4022 or email us (support@theblissfulplace.com) a link to the competitor’s website showing the lower price or provide a written agreement from the competitor that they offered you the lower price.