Stone Ledge Fountain-Stone Ledge I Campania I 93-302-8201

Fountain Set-Up

Specific assembly instructions are included with the purchase of each Campania fountain. Please check that these instructions and all fountain parts are included before setting up the fountain.

The following general guidelines should be followed for every fountain set-up:

• The fountain should be set up on a flat, level surface to ensure proper water flow. It is not recommended that fountains be placed directly on grass or dirt.
• A properly prepared base of gravel, flagstone, or other hardscaping material is preferred to maintain stability.
• Check that the pump works BEFORE assembly by placing it in a bucket of water and operating the pump.

• All pumps are submersible and must be completely underwater to function properly. Position the channel opening at the base of each fountain toward the electrical outlet to be used since the pump cord will be threaded through this opening.
• A fountain pump should only be connected to a properly grounded 110 volt (AC only) GFCI protected receptacle.

General Fountain Care & Maintenance

Proper care for all fountains should include the following important tips:

• Consistent filling is required to maintain a proper water level and ensure that the pump remains totally submerged. If the level of water is too low, the pump will be damaged. How often a fountain should be filled depends on water flow and specific weather conditions in which the fountain is running. Appropriate water level is also required for proper fountain performance.
• Keep pump inflow free of debris to insure proper water flow. Periodic cleaning of the pump will extend its life.
• If desired, the fountain may be cleaned with mild soap (ie Dawn) and a soft bristle brush or cloth. DO NOT use bleach as this may affect the patina.
• Algaecides available at pond supply or garden shops can be used to combat the buildup of algae.
• Always follow general winter care for fountains to extend the life of your fountain.

Winter Care

Fountain bowls/tops and other fountain components, which collect water, should not be left outside in the winter since any component, which fills with water and freezes may crack. Likewise, components such as pedestals, which remain in a basin, filled with water, which then freezes, may also crack or crumble. Ideally, therefore, a fountain should always be stored indoors or in a dry protected place such as a covered porch away from the elements.

However, if a fountain must be left outside:

1. Remove pump, rubber stoppers, drainpipes, finials, and other small components for storage indoors. Note that stoppers or drainpipes are removed to allow drainage in the event water accumulates in any basin.
2. Raise the fountain base from the ground with wood strips so that the base will not freeze to the ground surface.
3. Cover or wrap the fountain with one of our fountain covers. Otherwise, you can use burlap or other absorbent material (old blanket or towel) and then cover securely with plastic, making sure that water will not accumulate in the basin or other fountain component and freeze.
4. Check the fountain periodically to insure that the plastic is secure and water is not accumulating in any fountain component.

Order Confirmation

Once you place your order, you will receive an order confirmation from us. This email will confirm your order has been received and your credit card was approved for purchase.

Order Cancellation

Please note that all items are either custom made or made-to-order. Therefore, you can ONLY cancel your purchase order up to 48 hours after you've placed your order for a full refund. After the 48 hours, there will be NO REFUND.

Shipping

Production Time: Please allow 9-10 days.

Delivery Time: Please allow 4-7 business days for delivery once your item has shipped.

LTL Freight with Liftgate Delivery - This service means that your item(s) will ship securely packed on a pallet by LTL(Less than Truckload) freight. A liftgate will be used to place the item(s) curbside on your property (end of driveway). The truck driver will not unpack and/or assist with final placement or installation of the item(s) once it’s off the truck.

Please make arrangements for any kind of assistance you might need at the time of delivery. The freight carrier will call you in advance to arrange a date and time for delivery. All orders are noted for residential delivery. An adult must be available to sign for the item(s) at the time of delivery.

UPS/FedEx Delivery - This service means that your item(s) will ship by ground delivery without a liftgate service or delivery appointment. Your item(s) will be left at your front door.

Damaged Deliveries

Please be aware that damage to your item(s), although rare, may occur during shipment. In the event this happens, please contact us immediately and follow the instructions below. Your claim of damage must be reported to us within 24 hours of documented delivery.

• Upon delivery, it is very important to inspect your package for any potential damage that may have occurred while in transit. You are responsible to check the exterior of the box for any damage.
• If there is visible damage to the outside box, take pictures of the exterior damage and email us the photos within 24 hours. You will need to write the description of the damage along with the message “May Contain Concealed Damage” on the Proof of Delivery (POD) receipt that the driver will give to you to sign. This will help when filing an insurance claim in case there is actual damage.
• If the driver does not wait for you to inspect your delivered item(s), please write “Driver Refused Inspection” on the POD. If you sign for the delivery without notating the visible damage, the freight company is no longer responsible for the damage.
• Please call us immediately at 800-975-4022 or contact us by email at support@theblissfulplace.comto report any issues or damaged items.

Returns

All items are custom made or made-to-order. Therefore, they are NON-RETURNABLE and NON-REFUNDABLE purchases.

Please refer to our general shipping policy for more details.

View General Shipping Policy